Privacy Policy

Privacy Policy

Effective Date: 4/3/2026

BKLM LLC DBA Glass Doctor of Syracuse

A. Introduction

BKLM LLC, doing business as Glass Doctor of Syracuse ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information when you visit our website, request services, or communicate with us.

B. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including your name, phone number, email address, mailing or service address, and details related to inquiries, quote requests, appointment requests, website forms, or account activity.

Non-Personal Information

We may collect non-personal information such as browser type, IP address, and website usage data for analytics and site improvement purposes.

C. How We Use Your Information

We use collected information to:

Respond to inquiries and requests

Schedule and confirm appointments or deliverables

Provide updates and relevant notifications

Communicate with customers regarding products or services

Improve our operations and customer experience

D. Text Messaging & SMS Communications

If you provide your mobile phone number and give affirmative consent, Glass Doctor of Syracuse may send SMS or text messages related to inquiries, confirmations, reminders, scheduling updates, customer support, and notifications.

If you separately opt in, we may also send marketing or promotional text messages related to our services.

Message frequency may vary. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchase. You may opt out at any time by replying STOP, or request assistance by replying HELP.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

E. Disclosure of Information

We do not sell or rent personal information. We may share information with third-party service providers who assist us with business operations such as communications, scheduling, and customer support, or when required by law.

F. Cookies

Our website may use cookies to enhance functionality and user experience. You may manage cookie preferences through your browser settings.

G. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.

H. Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us at [email protected]. You may also withdraw SMS consent at any time by replying STOP.

I. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

J. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Phone: +1 315-433-2339